In certain situations you may be using Olo coupon functionality in conjunction with Punchh loyalty rewards for your online ordering experience.
Sometimes if an Olo coupon is trying to be applied to an order which is already using a reward, the guest will see this message:
This alert and the ability to allow coupons to be redeemed on orders which have a reward applied are controlled by Olo in their configuration. You'll need to reach out to Olo for assistance in these situations.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer