Test Notifications are only able to be sent if a Guest account exists with a matching email address.
If you have not created a Guest account in the Punchh platform using the email address you're trying to send a notification to, Test Notifications will not send.
Sending a Test Notification will look to identify a Guest with an account matching the email entered in the Test User Email field:
If you've made sure the Test User Email you enter has an associated account and are still not receiving the Test Notifications, please submit a support ticket by clicking the link below this article.