A properly configured menu item should look like the e.g. below when sent to Punchh through the API.
- "Item Name|Quantity|Item Total Amount|Line Item Type|Menu Item id|Item Family|Item Major Group|Serial No."
- Pay special attention to the Serial No. This is what the Include Modifiers with Base Item? flag in the Line Item Selectors setup in Punchh uses to flag these items as modifiers
Note: There is a very quick and easy way to tell if modifiers on receipts are being sent to Punchh correctly.
- Look up some test transactions or receipts from guest accounts and look for these key indicators.
- You will notice that the end of the item strings is finished with a Serial no. e.g. 1.1, 1.2, 1.3, etc.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer