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How do I identify the individual transactions that were failed POS lookups from the checkin failures page?

Stephen Pierce

Updated June 19, 2020 19:27

In order to identify which transactions failed from the checkin failures page:

Navigate to Support>Checkin Failures
Select your location/ locations and date range
Once the report populates, navigate to the tab at the bottom of the page labeled "Failed POS Lookups" under DETAILS.
The platform will display a list of individual barcodes for applicable transactions