If this happens with a deactivated recurring campaign, this is generally due to the duplicate campaigns not being deactivated. These need to deactivate manually along with the original campaign
If you select any Recurrence: dates for a campaign when you are building it. When the original campaign activates it immediately duplicates the original campaign x1 for each Recurrence: date and places these in the system in the background.
- These are set to begin processing on the dates selected for the recurrence at the specified time.
- To access these duplicates simply click on the dates in the Recurrence: tab in the campaign.
It is also a good idea to make sure the campaign schedule is deactivated. The schedules for the campaign can be found if you go to Support > Schedules > under Schedule Type > Mass Campaign Schedules. The campaign schedule from the list should be pink If this was properly deactivated.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer