External links to web pages which are opened in the mobile app can run into device specific security issues, particularly on Android phones. If a user tries to open an insecure page within a mobile app on Android, the page will not load and will not display any error. A common location to have external links is on your app's Information page, directing a guest to a FAQ, Terms of Use, or others.
If your users are getting a blank page after following a link from your app, take these troubleshooting steps to identify the issue.
Visit the URL of the link which is causing problems in your own web browser. In most browsers, there is a little area in the address bar which will show whether the website is secure or not. If it is not secure, there should be an indication displayed such as this:
If this page is not secure, Android users will not be able to load the page from within the mobile app. Once the security issues have been addressed, the page should load as expected.
If you've taken these steps and are still having trouble displaying content in the app, please submit a ticket to support below this article.
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