- The Order must be closed. The barcode won't print on the receipt if the order is still in an open or paid state. The customer will need to complete the transaction process and pay for their order.
- If the customer has their loyalty account associated with the order, the barcode will not print. Only orders with no loyalty account attached to the order will print barcodes on the receipt.
Additionally, to test out the functionality, please try to re-print a closed order where the digital receipt is showing the barcode. Here is how you can do this on the POS:
1. Go to Closed Checks from a Payment Terminal Screen
2. Select Check
3. Select 'Pay'
4. Click 'Receipt'
5. Click 'Print'
6. Under Itemized Header, selected 'Print'
If the above steps have been confirmed, and Barcodes are enabled for your location, please submit a ticket with Toast support, as Punchh does not control/maintain/manage the Toast interface and cannot resolve.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer