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Why when redeeming on NCR Silver, why do rewards not show when I change Tenders?

Mickey Farmer

Updated April 30, 2020 20:05

Below is the NCR Silver Redemption Flow:

Start Check
Lookup Guest
Add Items
Tender
Add rewards

If at the point of adding rewards, you hit Cancel or Skip (which is needed to change the tender option) in NCR Silver, you will not be prompted to re-apply these rewards should you choose a different Tender option. If this occurs, please start a new transaction.