Any logged in user should be able to see the Resource Center in the bottom right hand corner of your Punchh Platform, it's a yellow question mark button. This Resource Center widget provides quick access to the Punchh Knowledge Base articles as well as any relevant announcements.
This feature is typically displayed in this fashion:
If you're unable to see this widget, there are a few things to check for troubleshooting.
- If you have a firewall or device on your network which can block traffic at the DNS level, you'll want to make sure to whitelist:
app.pendo.io
- Clear your browser cache
- Log out of the Punchh Platform, then log back in
- Try accessing the Platform from a different browser
If the issue persists after attempting these troubleshooting steps, please reach out to our Support team by submitting a request from the link below this article.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer