If you have recently installed or upgraded a site to Toast V3 and receive the following error when trying to enter a phone number to look up a valid loyalty account.
Sometimes this is caused by Loyalty provider data not being saved properly when the restaurant goes live, causing the POS to not know who the location's loyalty provider is. If you run into this error after a new installation of Toast V3 please reach out to email@example.com.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer