Occasionally, redeemables are added to guest accounts with incorrect expiration dates and the redeemable needs to be removed from accounts. Please submit a ticket at support.punchh.com as only Punchh admins are able to perform this function.
This function will update the expiration date on all redeemables associated with a Mass Gifting campaign +/- 24 hours. Meaning, the redeemable expiration date can be extended by one day or expired the day earlier.
- Extended - The expiration date of the redeemable will be extended by one day. This change will reflect in the back-end and on guest timelines, but will NOT reflect within the mobile app.
- Expired - The expiration date of the redeemable will be updated to the prior day. This effectively expires the redeemable and removes it from guest accounts. This change will reflect on the back-end, in timelines and mobile app.
Note: Any previously honored redeemables will remain in an Honored state.