The Audience Analytics Dashboard is a powerful way to track KPIs such as spending habits, behavior, and activity of both Loyalty and Non-Loyalty customers, new user signups, and sales revenue by user type. Audience Analytics can break down your loyalty base into smaller cohorts such as Total Users, Loyalty Users, eClub Users, etc. Use this analytics tool to track key metrics such as engagement, sales and redemptions, signups, and churn and gauge the trajectory of your efforts over time.
Visualizations and trends of the KPIs around various customer/user activity and engagements are generated in easy-to-understand graphs and charts. You can set the date range/durations to focus on and compare current and past time periods. Click on an individual cohort or user type to view more detailed information. At any time, you can capture the current Dashboard view by exporting to PNG, PDF, or Powerpoint and export any selected data into a CSV or Text file.
To view the Audience Analytics dashboard, navigate to Analytics > Audience in the Punch Console. The Dashboard is split into three sections: Overview, Loyalty, and Activity.
- Overview shows high level information such as Gross Sales, Spend Lift, and eClub Signups.
- Loyalty shows more detailed tracking of user signups and user spending behavior based on channel (Mobile, Online Order, POS, or POS Console).
- Activity is focused more on user behavior as it relates to visit frequency, average check size, and total transaction trends over time.
High Level Metrics
High level audience metrics are shown at the top of the dashboard, reflecting both lifetime and recent (past 30 days) stats. Unlike the three main sections, these values are not affected by the date range you set.
- Total Customers (lifetime)
Total number of customers that have been tracked for your business by Punchh as of today. This is the sum of Total Loyalty Customers and all Non-Loyalty (anonymous) Customers. The percentage below the total number represents the change in this number as compared to the preceding 30-day time period. - Total Loyalty Customers (lifetime)
Total number of users in your loyalty program tracked by Punchh as of today. The percentage below the total number represents the change in this number as compared to the preceding 30-day time period. - Total Non-Loyalty Customers (lifetime)
Total number of anonymous customers (either not a loyalty member at the time of the transaction or a loyalty member who didn't check in) whose unique identity have been associated with a transaction. The percentage below the total number represents the change in this number as compared to the preceding 30-day time period. - Active Customers (past 30 days)
Total number of customers (Loyalty and Non-Loyalty combined) who performed some form of activity (including using the mobile app) in the past 30 days. The percentage below the total represents the relative change as compared to the previous 30-day period. Green is good. - New Loyalty Signups (past 30 days)
Total number of Loyalty Signups that occurred in the past 30 days. The percentage below the total represents the relative change of new loyalty signups as compared to the previous 30-day period. - Lapsed Customers (past 30 days)
Total number of customers (Loyalty and Non-Loyalty combined) with no activity during the past 30 days. The percentage below the total represents the relative change of lapsed customers as compared to the previous 30-day period.
Overview
The Overview tab shows high level glimpse of your customers' behavior, including information such as Gross Sales, Spend Lift, and eClub Signups. 
Overview Data Visualizations
The data values and intervals shown along the Y-axis of trend line graphs in the following visualizations are dynamic, reflecting the time period specified in the Date Range. The larger the Date Range, the larger the intervals.
Gross Sales
The Gross Sales pie chart shows loyalty and non-loyalty gross sales as a proportion of the total gross sales recorded on a given date.
The Gross Sales Over Time trend line graph shows the gross sales total (broken down by loyalty and non-loyalty transactions) recorded across the entire business on a given date.
Spend Lift
The Spend Lift trend line graph shows the net % difference in average check total for loyalty customers as compared to average check total for non-loyalty customers on a given date. 
Participation Rate
The Participation Rate trend line graph shows the % of POS transactions that were made by loyalty users (total loyalty transactions/total transactions) on a given date.
New eClub Customers
The New eClub Customers trend line graph shows the total number of new eClub members who signed up on a given date.
Total eClub Customers
The Total eClub Customers trend line graph shows the total number of eClub users in your loyalty program on a given date.
Loyalty
The Loyalty tab shows in-depth tracking of new user signups and loyalty user engagement, such as spending behavior, broken down by channel (Mobile, Online Order, or POS) and device type (Android, iOS, etc.). 
The data values and intervals shown along the Y-axis of trend line graphs in the following visualizations are dynamic, reflecting the time period specified in the Date Range. The larger the Date Range, the larger the intervals.
Loyalty Customers
The Loyalty Customers trend line graph shows the total number of users in your loyalty program on a given date. This number should be trending up, up, up.
New Loyalty Signups
The New Loyalty Signups pie chart shows the number of new loyalty signups logged within the selected date range, broken down by signup channel (eClub, Mobile Email, Mobile Facebook, etc.)
Total Loyalty Sales
The Total Loyalty Sales pie chart shows the total value (in $USD) of sales associated with loyalty users on a given date.
The Loyalty Sales Over Time trend line graph shows a breakdown of POS, Mobile, and Web sales recorded by loyalty users on a given date.
Total Checkins by Device
The Total Checkins by Device pie chart shows the total number of checkins recorded by loyalty users on a given date, broken down by device/channel. These channels include Mobile, OnlineOrder, POS, and Web.
Total Redemptions by Device
The Total Redemptions by Device pie chart shows the total number of loyalty redemptions on a certain date.
The Redemptions Over Time trend line graph shows a breakdown of Mobile, Online, POS, and POS Console redemptions on a certain date.
Activity
Activity is focused more on user behavior as it relates to visit frequency, average check size, and total transaction trends over time, with comparisons between Loyalty users and Non-Loyalty customers.
Activity Data Visualizations
The data values and intervals shown along the Y-axis of trend line graphs in the following visualizations are dynamic, reflecting the time period specified in the Date Range. The larger the Date Range, the larger the intervals.
Active Customers
The Active Customers trend line graph shows a breakdown of the loyalty users who were active within the past 30 days, 60 days, and 90 days at each specific date during the time period. The same users active within the past 30 days are also a part of the active within 60 days and 90 days groups. However, a user active within 90 days at the start of the time period and remains inactive past 90 days will fall out of that group as soon as 90 days have lapsed.
Lapsed Customers
The Lapsed Customers trend line graph shows a breakdown of the customers that were lapsed (inactive) for a period of at least 30 days, 60 days, and 90 days on each specific date during the time period.
Total Transactions
The Total Transactions pie chart shows the total number of transactions for your business logged by Punchh. This may include, but is not limited to, Loyalty Checkins and POS Receipts.
The Transactions Over Time trend line graph shows the total number of transactions logged each day.
Average Check Size
The Average Check Size trend line graph shows the average check size (gross sales/total transactions) logged each day.
Average Frequency
The Average Frequency trend line shows the average visit frequency across all loyalty users (total checkins over the past 30 days/total loyalty users) on a given date. 
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Download Audience Data
You can export/download a snapshot of your current dashboard view at any time by clicking the Download button at the bottom right of the page. Select the file type you'd like to generate, and click Download to download the file to your computer.
- "Image" generates a PNG snapshot of the current dashboard tab.
- "Data" opens a new screen with populated data. From here you can download a text (CSV) file of the data list.
- "Crosstab" generates a CSV file of whatever cells you have selected (or all cells if none have been selected).
- "PDF" generates a PDF snapshot of the current dashboard tab.
- "Powerpoint" generates a PPTX deck with snapshots of each of the current Overview, Loyalty, and Activity tabs as separate slides.