How do we delete a guest Account?

**To complete this process your Admin Account must have all applicable permissions**

A Guest may sometimes have an account with the same email address or they may request for their Account to be deleted.

1. Search for a Guest email address on the top right of the Punchh Platform:
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2. Click Edit Profile:
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3. Click Guest Functions & click "Deactivate"
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4. Click Guest Functions & click "Delete/Anonymize Guest?"
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   • When you first use this tool, you will see a display of the below definitions. Afterwards, simply click on "Choose a Reason" to see them again in the feature.
     
     
     
     You will be presented two primary delete types and sub-reasons: 
     • Anonymize:  Deletes all the users PII (personally identifiable information), while keeping anonymized transaction data for reporting integrity.  This is in compliance with GDPR/CCPA standards.     
       • We recommend this option by default to keep accurate transactions history for valid guests while still respecting their privacy.
       • 'Forget Me' and 'Inactivity' sub-reasons have the same functionality.  It's important to provide the accurate reason for analysis purposes.
     • Delete:  Deletes the user and all associated transactions data permanently. 
       
       • We recommend this option when deleting a test user or some other valid reason for also purging transaction history.
       • 'General' and 'Test Data' sub-reasons have the same functionality.  It's important to provide the accurate reason for analysis purposes.
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         Note: With the options to select, each "Anonymize" option completes the same task, described above, and the "Delete" options do the same as described also. The only difference is the reason attached may be different per situation. 
         
         
5. The account will be marked for deletion which can take up to 7 days to complete.

Update: Note the "Anonymize" delete feature option was added March 18, 2021.