**To complete this process your Admin Account must have all applicable permissions**
A Guest may sometimes have an account with the same email address or they may request for their Account to be deleted.
- Search for a Guest email address on the top right of the Punchh Platform:
- Click Edit Profile:
- Click Guest Functions & click "Deactivate"
- Click Guest Functions & click "Permanently Delete Guest?"
- The account will be marked for deletion which can take up to 7 days to complete.