Starting February 4, 2020, we have enabled Single Sign On (SSO) between the Punchh Platform & the Punchh Support Portal. This enhancement will allow for future integrations of the Punchh Support Portal and the Punchh Platform. Logging into the Support Portal is a bit different now.
USER IMPACT:
- This will disable any active Google Sign On logins. If you previously logged in to the Support Portal by clicking Sign In With Google, you will now have to do the following steps.
- This will not impact any functionality in the Punchh Platform. This will only impact the Punchh Support Portal
INSTRUCTIONS:
In order to access the Support Portal, one MUST log into the Punchh Platform first. If an account has not been created to allow access, stop here and request one from your internal admin.
- Open the Punchh Platform
- Select the 'light bulb' icon in the upper right hand corner
From here, you will be taken to a knowledge article that corresponds with the page you are on in the Punchh Platform. You are also able to access over 1800 knowledge articles and submit a ticket directly to Punchh Support.
Accessing Support Tickets
- Click 'Punchh' (the white logo or the blue breadcrumb) to be routed to the home page of the Support Portal.
- In the upper right hand of the screen, select your name and click 'My Activities'
- From here you will be able to view all tickets that you have submitted or been cc'd on
Accessing Knowledgebase
- Click 'Punchh' (the white logo or the blue breadcrumb) to be routed to the home page of the Support Portal.
- Use the search bar to search through over 1800 articles related to every facet of the Punchh product.
- Knowledge available includes Product User Guides, POS Guides, Punchh FAQ's and Kiosk Integration Guides!
Need Help? Submit a ticket
- Click 'Submit a Request' at the top of the screen to be taken to the ticket entry form
If you have any questions, please submit a support ticket and we will be happy to assist.