Restaurants on the Olo platform are able to restrict the number of orders approved within a given timeframe. When a customer attempts to place an order during a time when the kitchen cannot support more orders, they are ‘throttled’ into the next available time slot.
Since it’s impossible to tell what the breakdown of orders in a future timeframe will be, restaurants choose their “Total Make Time” minutes available in a given 15-minute slot. Throttling allows stores to manage the number of online orders coming into the POS system based on make times assigned to orders. This can be different per store and adjusted as needed in the Olo Dashboard.
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