Brands are given an option to configure a Max Redemption amount for guests. This configuration only applies to brands with a "Points convert to Currency" loyalty structure. This configuration is also applicable to app orders only as the field is validated through the mobile API.
This configuration does not apply to web or POS orders. Guests that place orders through the web or POS are able to redeem the full balance available in their account.
*Note - If this configuration needs to be updated please reach out to Punchh as this setting is only available to Punchh admins.