This issue arises when the mobile Engagement Link is inaccurately configured.
The purpose of this link is to direct users to the appropriate app store to download the app.
If you see that a referral link is in the below format, please reach out to support@punchh.com as this will need to be updated:
https://punchh.com/b/<yourbrand>
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer