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Why are new guest accounts not available in guest search?

Jared Jones

Updated March 19, 2020 07:32

Newly signed up guests are not usually searchable instantly in our platform due to the syncing time with our database and backend. Based on the backend syncing process, it takes around 25-30 minutes for the guest to appear in our platform.

Please keep in mind that this lag is only applicable for searching guests in the Platform. The guest should be able to log in to their app or via the website as soon as the account is created.