If you are having problems locating a guest online order or transaction in the Punchh Platform or Brink POS and you have an integration with Monkey Media for your online ordering. Please reach out to Monkey Media as the have separate transaction logs to help find these orders.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer