There are many reasons that an email or delivered content can reach the Spam folder instead of a guest's inbox.
Punchh does not control the delivery of emails, and instead, content gets sent to Sendgrid who then delivers this. While there's not anything within the Punchh platform that can increase the chances of emails being delivered, or prevent emails from being sent to spam, Sendgrid does provide best practices to help prevent this.
Please see the following for these best practices and additional detailed information: https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer