"Switchboard" is a phone in ordering service provided by Olo that allows guests to call in delivery and to-go-orders directly to Olo. Olo Switchboard agents place the orders through a web portal in their call center and this portal sends the orders to the POS at the restaurant.
Note: There are two conditions that need to take place in order for a customer that has placed an order via the "Switchboard" call center to earn points in Punchh.
- The guest needs to sign up on an Olo Desktop or Mobile Web Embed front-end before the "Switchboard" transaction then the "Mark this customer as a registered user" flag must be checked to buy the agent during the order.
- The guest needs to provide their email that is tied to a loyalty account when they call into "Switchboard".
Note: The other method for a guest to earn points on a Switchboard order, is for the Call Center agent marks these customers as a Guest User by not selecting "Mark this customer as a registered user" and that way the customer can scan a barcode on a receipt and earn points.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer