At times you may want to freeze a Segment to contain the Segment as is for future use in campaigns. Once you've frozen the Segment you may notice it's taking some time to complete.
The freezing process can take several hours and depends on the number of Complex Parts, number of Guests, and if there is receipt tag data the system is combing thru in order to Freeze the Segment. If it's been an inordinate amount of time since the freezing process began to process reach out to Punchh for further assistance.