If you are getting errors when applying redemptions or trying to scan QR code to earn points please check Punchh logs for errors. Logs are located under:
C:\Program Files (x86)\Punchh\Logs or C:\Program Files\Punchh\Logs
Log files are named by date, for example, 2018-0223-000050.log was created on Feb 23, 2018.
Please direct all support emails to firstname.lastname@example.org.