If you are getting errors when applying redemptions or trying to scan QR code to earn points please check Punchh logs for errors. Logs are located under:
C:\Program Files (x86)\Punchh\Logs or C:\Program Files\Punchh\Logs
Log files are named by date, for example, 2018-0223-000050.log was created on Feb 23, 2018.
Please direct all support emails to firstname.lastname@example.org.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer