Punchh Service Setup:
1. Verify that the Punchh Configurator did start the Punchh Service automatically:
2. After applying changes you completed on the Punchh Configurator screen, and restarting the Punchh service, the Punchh Service automatically generates the Punchh’s survey.xml file and puts it into a specified place such as C:\POSERA\MaitreD\DATA
3. Verify, if the Punchh Service did generate and put the xml file into the C:\POSERA\MaitreD\DATA folder
For instance, “C:\POSERA\MaitreD\DATA\Survey.xml”
4. Verify the latest log file (for instance, in the “C:\Program Files (x86)\Punchh\Logs” directory)
a. If there are no issues, then the Punchh Service reports this kind of information in the log file for each location shown below:
5. If the Punchh Service finds the xml file already existing in this directory, then the Punchh Service does NOT overwrite the existing survey.xml file and reports such issues into a log file. For instance,
a. In this case, please complete the following steps:
i. Rename or delete the existing xml file
ii. Restart the Punchh service
iii. Make sure, that the Punchh Service did put the xml file into the C:\POSERA\MaitreD\DATA folder
For instance, “C:\POSERA\MaitreD\DATA\Survey.xml”
NOTE: The Punchh service has to be restarted manually every time after you manually edited the config files. If you have NOT changed any values in the config files, then there is no need to restart the Punchh service.
Punchh Configurator restarts Punchh service after you hit the “Apply” button
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer