How to Apply Punchh redemptions in POSitouch:
1. Ring in an order.
2. Go to take payment and touch CC AUTH.
3. Enter the card number and touch ENTER.
4. Choose LOYALTY REDEEM on the left.
5. Touch ENTER Get an approval for a certain amount and see it above.
6. Choose PAYMENT and you will see that payment amount on the screen.
7. Touch ENTER and then Choose CASH or CC Type to complete the sale.
Troubleshooting: If you are getting errors when applying redemptions or trying to scan QR code to earn points please check Punchh logs for errors. Logs are located under:
C:\Program Files (x86)\Punchh\Logs or C:\Program Files\Punchh\Logs Log files are named by date, for example, 2018-0223-000050.log was created on Feb 23, 2018.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer