When a guest signs up for your Loyalty Program a profile will be created for the particular Guest and the Personiabile Identifiable Information collected from the Guest are the methods available to locate a Guest account.
Personable Identifiable Information collected from Guest:
- Email Address (Most reliable)
- Phone number
- Name (First & Last)
- When searching for a Guest Account the most accurate way in the Platform clicking on Guests>Guests
- In the "Name or Email or Phone" field (top right) enter one of the PII
- If unable to locate Guest under the Guest section you can also search for them using PII in:
- Awaiting Migration
- Migrated
