Please follow the steps below to uninstall Punchh on Aloha:
Before running uninstall, please read below:
NOTE: Uninstalling the Foh apps will depend upon what your business has deployed on the back office / BOH computer, as some applications (e.g. Take Out and various on-line ordering platforms) will cause iber.exe or iberqs.exe to run continuously and may prevent the Punchh .dll files punchhInter.dll and punchhPrt.dll. from uninstalling on the FOH terminals.
In order to remove the punchhInter.dll and punchhPrt.dll.:
- If Iber.exe or iberqs.exe is running on the back office computer, then you can issue a "STOP FOH". After the instance of Iber.exe or iberqs.exe has been stopped on the back office / BOH computer you may proceed with the uninstall.
NOTE: The Punchh apps may still reside on the terminals due to aloha copying them prior to running the control panels uninstall.
In order to remove the Punchh apps from the POS Terminals you have a couple of options:
- If you performed a "STOP FOH" you should be able to delete these apps manually, these 4 apps are detailed below. Once removed, you can "START FOH". Due to network policies, you may not have access to the Front of House bin folder where these apps are stored (I.e. Aloha's bin folder).
- If your site uses a SyncInclusionList.cfg file, then remove or remark out the Punchh files listed in this file and refresh terminals. This will purge the terminal's bin folder and copy just the files listed in this file.
- If Punchh needs to be removed during business hours, using the SyncInclusionList.cfg may be the easiest option to employ. Once the Punchh entries are remarked out, just refresh the terminals or wait until End of Day to run.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer