Why do guests receive "your selected reward is not valid for this order" on web or app orders when the items meet the qualification criteria?
Why is an admin able to access the Campaign tab but unable to access certain campaigns?
How do I test a lab location in Production but make it unavailable to guests in the mobile app?
Who can provide location access to the Admin users?
How the Signups are calculated when particular location is selected on landing page?
How do I change my Punchh admin account email address?
How to resolve "Cannot start service from the command line or debugger. A windows Service must first be installed" error.
How to update the alert message displayed when the Coupon code is added while ordering online?
Can we exclude certain menu items from being considered as a "Favorite Menu Item" on the guest timeline?
Can guests add the invite/referral code even if they have skipped the invite code screen?

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What should I provide Punchh to troubleshoot NCR Silver errors and issues?

Sean Patterson

Updated April 28, 2020 16:40

For NCR Silver please provide 4 key pieces of data to Punchh which will allow us to troubleshoot any errors or issues with Punchh not functioning on you NCR Silver terminals

NCR Merchant ID provided by NCR
NCR Store ID provided by NCR
Access token
A screenshot as seen directly below

These details are all found under Settings > Customers > Loyalty Program.

The 'Server Url' should be set to http://silver-api.punchh.com/silver/ (see below)

Please note that program type should be set to External Loyalty Provider