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What does "[Error]: Socket thread exception: Exception of type 'System.OutOfMemoryException' " mean?

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Vibhor Shukla
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This error occurs when the system is out of space. This issue can be resolved by turning the Keepsocketopen flag false in the Punchh.cfg. 

  1. Navigate to C:\program files (x86)\Punchh\Config folder
  2. Open the file punchh.cfg
  3. Locate the 'Keepsocketopen' flag.
    1. Micros POS:     Set to true 
    2. All Other POS: Set to false  (See example below)
  4. Restart the Punchh Service  

Example:

<PunchhConfig d1p1:type="PunchhConfig" xmlns:d1p1="http://www.w3.org/2001/XMLSchema-instance">
  <version>4.10.22.0</version>
  <POS>aloha</POS>
  <PosURL>https://pos.punchh.com/</PosURL>
  <IslURL>https://isl.punchh.com/</IslURL>
  <LogLevel>6</LogLevel>
  <API_Key>2e4e93f89a58dc58669b8bd6b3d11112</API_Key>
  <XMLMode>true</XMLMode>
  <PrintBarcodes>true</PrintBarcodes>
  <BarcodeOnRedeem>true</BarcodeOnRedeem>
  <DisableBarcodeFor />
  <Header />
  <Trailer1 />
  <Trailer2 />
  <Trailer3 />
  <Trailer4 />
  <Trailer5 />
  <Language>en</Language>
  <Customer>any</Customer>
  <MaintenanceHour>4</MaintenanceHour>
  <SelfTest>false</SelfTest>
  <API>pos</API>
  <ProxyPort>0</ProxyPort>
  <ProxyDestination>none</ProxyDestination>
  <KeepSocketOpen>false</KeepSocketOpen>
  <LogUpload_FQDN_FLAG>true</LogUpload_FQDN_FLAG>
</PunchhConfig>