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Why are check-in retry fail notification sent to guests after they register a check-in?

Nikita Mathur

Updated February 28, 2020 16:28

Check-in retry fail notification is sent when a guest performs a loyalty check-in that fails (most commonly due to network connectivity issues). Punchh will still continue to retry the check-in in the background. In the event that check-in fails again, the guest will receive this notification after every failed attempt.