When submitting a case to our support team regarding API issues, please include the following:
What is the time frame that any issues are received?
The time frame can help us isolate an issue
How many errors are seen within this time frame?
This will allow us to understand the full scope of an issue
What is the original API request or JSON payload that resulted in the error?
With the original payload sent that results in an error, we can actively test and review for possible malformed data.
Example ticket request:
"I am seeing 404 Errors when calling the API."
With the above data, we can effectively and efficiently investigate an API error and provide a hasty resolution.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer