An Expired Redemption will show on a guest's timeline anytime a reward was "Staged" and the code expires before the guest can use the redeemable.
- "Staged" - When a redemption code is activated in the app, the redeemable becomes "staged" or "activated".
- The "staged" redeemable will produce a QR code and a 7 digit numeric redemption code ready to be used at the POS via scanning or manual entry of the code.
- The "staged" redemption code will be active for a certain time period before the redemption code expires. This is called the Countdown Expiry.
- If the code is not presented or processed successfully at the POS before the specified expiry time for the redemption code. The "staged" redemption will expire and be reflected in the timeline section of the guest profile.