An "Expired Redemption" occurs when a reward was selected for redemption, but could not be presented or processed at the POS before the specified expiry time for the redemption code.
If your business is fully POS-connected, you can return unhonored/unredeemed rewards back to the Guest's account. If this is not configured for your brand, reach out to your Customer Success Manager.
If your business is not POS-connected, these rewards will expire automatically after the specified duration.
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