It depends. When you change the Expiry through the Redeemable setup details, it only applies to guests that receive the redeemable after the change. In other words, if you update the Expiry on a redeemable through the Redeemable setup details, it will not affect guests who were previously targeted with this redeemable through a Campaign.
If the Redeemable was gifted through a Mass Gifting Campaign, you do have an option to change the Expiry by submitting a ticket to Support who will then process an Update Reward Expiry to the campaign.
- see: How to update Reward Expiry date even after the campaign has processed?
- this does not work for Signup Campaigns
- this can only be done by Punchh Support or your CSM
- the update will take affect the next time your Rolling Expiry Schedule runs (if applicable)
- if not applicable, it may take up to 24 hours for the system to process the update
- this change only applies to guests gifted by this specific campaign and will not apply to other guests who received the reward through other campaigns or manual gifting