When you copy/paste into the SMS box, Copy/Paste actually converts
characters away from supported characters.
- This error usually is caused by the original text being copy/pasted
As a workaround If you delete the character and re-add it and save again, it usually works
Please refer to our article on GMS limitations for more information:
https://punchhcs.zendesk.com/knowledge/articles/360038266873/en-us?brand_id=2978887
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer