If a Punchh email is displaying with a dark or black background in a guest's mobile device but does not appear that way in the email editor in the platform, be sure and check the guest's device for dark mode. Dark mode is a fairly new feature and only available on certain OS's on specific devices. The mode must be enabled.
As a workaround to avoid display issues, it is best practice to build your email template with a user defined background color, to avoid display issues regardless of what mode a device is utilizing.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer