Network Firewall and Anti-Virus Setup
PUNCHH Firewall rules. Confirm that the following FQDN (Fully Qualified Domain Names) endpoints are properly whitelisted in the site's firewall/router
(PUNCHH DOES NOT SUPPORT FIREWALL RULES USING IP ADDRESSES):
NETWORK FIREWALL CONFIGURATION
ALLOW
TCP using port 443
FROM: EACH FOH POS TABLET
TO:
silver-api.punchh.com
(This endpoint handles all Punchh transactions)
(Optional - For use in the case of assistance by Punchh Support to monitor reliability of site Internet connection)
ALLOW
REPLY ICMP
FROM:
pinger.punchh.com - Punchh zabbix connectivity monitoring server
TO:
Firewall WAN interface
NETWORK FIREWALL VALIDATION
From each of the FOH POS tablets, open a web browser and navigate to the following web page:
https://silver-api.punchh.com/ping
Each web page should return a plain white page with OK. If any page doesn't return OK, the firewall needs to be reviewed to ensure the correct FW rules are in place.