A Guest may sometimes have an account with the same email address and for certain factors, you may want to deactivate their accounts. This issue arises when a Guest has the same email address, for example, a Guest has two accounts under example@punchh.com.
For some time their original account was already deactivated and their account email address changes to deactivated-example@punchh.com. When you go in to deactivate their new loyalty account you're unable to because they are using the same email address, example@punchh.com. If you attempt to delete the account you'll receive the following error message, "The Guest could not be deactivated."
Make a slight adjustment to the email address/account that is currently active and then the account can be deactivated. Ex, example@punchh.com to example1@punchh.com, save the changes and the account can be deactivated. To deactivate an account the steps below will provide a guide:
- Search for a Guest email address on the top right of the Punchh Platform:
- Click Edit Profile:
- Click Guest Functions & click Deactivate
- The Guest account will now be deactivated.
