This can occur when the SERVER environment is incorrectly configured.
To test:
- enter this command into Aloha Command Center (CMC): ping %SERVER%
The results you will receive will look comparable to the image below:
[[[Insert screenshot]]]
To resolve:
If the incorrect IP Address is in the HOSTS File, the fille will need to be updated.
- The HOSTS file is located: c:\Windows\System32\Drivers\etc\hosts
Note: You will need admin privileges to access this file/edit it.
Once your HOSTS file is updated, save and try a redemption/transaction in Punchh again.
If the incorrect IP address is in your Address Resolution Protocol, it will need to be cleared. To do so:
- On windows, go to Start > Run > Type in "CMD" and press Enter
- Type: netsh interface ip delete arpcache
- Press Enter
If the incorrect IP address is in your Domain Name System (DNS) Cache, do the following:
- On windows, go to Start > Run > Type in "CMD" and press Enter
- Type: ipconfig /flushdns
- Press Enter
If the above methods do not work, please reach out to your network administrator or IT team for assistance.