This can occur when the SERVER environment is incorrectly configured.
To test, enter this command into Aloha Command Center (CMC).
ping %SERVER%
The results returned, might show something like
Pinging ALOHABOH [INCORRECT IP ] with 32 bytes of data:
To correct:
Hosts File
If the incorrect IP address is in the HOSTS file, update this.
The Hosts file is located: c:\Windows\System32\Drivers\etc\hosts
Note: You will need admin privileges to access this file/edit it.
Once your HOSTS file is updated, Save this and try a redemption/transaction in Punchh again.
Clear your Address Resolution Protocol (ARP) Cache
On windows, go to Start > Run > Type in "CMD" and press Enter
In the command prompt that loads, type:
netsh interface ip delete arpcache
Press Enter
Clear your Domain Name System (DNS) Cache
On windows, go to Start > Run > Type in "CMD" and press Enter
In the command prompt that loads, type:
ipconfig /flushdns
Press Enter
If the above methods do not work, please reach out to your network administrator or IT team for assistance.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer