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Why is the Rich Message image cropped in the app?

Rachel Foard

Updated March 24, 2020 15:43

If a Rich Message image shows as cropped or stretch within the app, it is possible that the incorrect aspect ratio/resolution was used in the original image. If the incorrect sizing is used, the expected behavior of the app is to stretch or crop the image.

The preferred ratio for images used for Rich Messaging is a 16:9 aspect ratio. Common resolutions for this aspect ratio:

960 x 540
1280 x 720
1600 x 900
1920 x 1080

Image result for 16:9 ratio image

How to check an image's resolution? (Windows PC)

How to check an image's resolution? (Mac)