If a Rich Message image shows as cropped or stretch within the app, it is possible that the incorrect aspect ratio/resolution was used in the original image. If the incorrect sizing is used, the expected behavior of the app is to stretch or crop the image.
The preferred ratio for images used for Rich Messaging is a 16:9 aspect ratio. Common resolutions for this aspect ratio:
- 960 x 540
- 1280 x 720
- 1600 x 900
- 1920 x 1080