Components of your Guests Timeline, explained:
- Search Bar
Search your entire guest database by name, email, or phone number (if provided).
View details about every guest in your database. This list updates as guests take actions (such as signing up, checking in, or making a purchase), with the most recently active guests at the top.
- eClub Guests
Punchh CRM lets you upload all of your marketing data from multiple sources into the system via a simple CSV import, from self-submitted signups by guests through the eClub Widget, or via API hookups.
- Gift Cards
The Gift Cards tab displays a list of any gift cards that have either been purchased by or awarded to a guest. Information such as current card balance, card number, and card purchase history is included. Gift Cards are an added module and must be purchased in addition to the base Punchh Platform.
- Awaiting Migration
View a list of all eClub guests who are not yet full-fledged loyalty members until they sign up using your mobile app. Once that happens, their status will change to "Migrated".
View a list of all eClub guests who, after eClub status, subsequently signed up for the new mobile loyalty program. They are called "Migrated" because the data obtained from their eClub days are automatically migrated over to their new loyalty program account.
View a list of all guests you have banned from participating in your program. Banned guests are prohibited from participating in any loyalty activities such as checkins, redemptions, etc. They may still sign in to their account via the mobile app, but they won't be able to do very much. Bans are typically temporary, corrective measures.
View a list of all guests who have had their accounts deactivated by an admin user in your company. Deactivated guests may no longer log in to the mobile app (as their account email has been changed in the Punchh system to "firstname.lastname@example.org"). Deactivated guests may create a new account with the same email address, but none of their previous points/rewards will be carried over. Deactivating a guest is preferable to deleting a guest because Punchh retains information from the deactivated account as part of your overall business, whereas deleted account data is gone forever.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer