One of the reasons why the user is not able to receive the Password reset code on his/her email address might be because of an option which is located on the Platform : Settings >> Notifications Templates"
Under Notification Templates search for "Reset Password Instruction"
- Below image shows that the template is turned OFF
- Below image shows that the template is turned ON
If the template is turned off it will not send the reset password email to the user.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer