Why are my guest getting a message saying "Points Pending"?

Sean Patterson

Updated May 10, 2021 17:00

^{If your company has the "Pending Points" setting enabled, testing future campaigns with barcodes may not work properly.}

^{The Pending Points cockpit setting makes it so that a guest's points lag behind for a time (one hour, for example) before they are added to the guest's total.}
^{This is so that any changes/adjustments to the receipt won't create a situation where the guest is earning points for items they ended up not actually paying for.}

^{Due to this your future test barcode checkin may not be recognized.}^{To get around this for testing purposes.}

^{create a segment that includes just 1 person: you.}^{This way, you can activate your campaign to start immediately and test it for yourself without worrying about it sending out to your guests.}

Articles in this section

If your company has the "Pending Points" setting enabled, testing future campaigns with barcodes may not work properly.

^{If your company has the "Pending Points" setting enabled, testing future campaigns with barcodes may not work properly.}