- The guest's email is associated with an account that has been previously deactivated.
- The guest signed up on the same device they used for their previous account.
We typically limit one sign-up offer per device to limit fraud.
If you need to reset a guest's device, please reach out to your Punchh Customer Success Manager.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer