I was asked to provide a guest's Session ID for troubleshooting a mobile app glitch or bug. How do I find this information?
- Find the need help button in the app it is located in different places depending on the app.
- The device session ID is found within the app and is unique each time they open the app.
- Have the guest to open the App try to recreate the glitch or bug.
- if it occurs again, before closing out the app.
- The guest can find the session ID by navigating to the "Need Help?" or "Help" section of the app
This will provide the following details e.g...
These screenshots are an e.g. and that their flow may be similar but different
E.g. navigate to the "More" tab in the app
E.g. click click on App feedback