How can I test to make sure our Punchh Endpoints are configured?

For a POS to properly communicate with Punchh, the following endpoints must be whitelisted/allowed through a firewall.

api.punchh.com
isl.punchh.com

To test these, on your Back of House computer, where your POS is installed, open up an internet browser and go to:

https://isl.punchh.com/ping
https://api.punchh.com/ping

If you receive an "OK" message - all good!

If you receive a message that the connection failed - please refer to the following whitelisting documentation. 

Network Firewall and Anti-Virus Setup
PUNCHH Firewall rules. Confirm that the following FQDN (Fully Qualified Domain Names) endpoints are properly whitelisted in the site's firewall/router
(PUNCHH DOES NOT SUPPORT FIREWALL RULES USING IP ADDRESSES):

NETWORK FIREWALL CONFIGURATION

ALLOW

TCP using port 443
FROM: POS NETWORK
TO:
pos.punchh.com - Punchh check-in and redemption transactions, Punchh application configuration & update server
isl.punchh.com - Punchh check and barcode details

NETWORK FIREWALL VALIDATION

From the FOH POS Terminals open a web browser and navigate to the following web pages:

https://isl.punchh.com/ping
https://pos.punchh.com/ping
https://api.punchh.com/ping

Each web page should return a plain white page with OK. If any page doesn't return OK, the firewall needs to be reviewed to ensure the correct FW rules are in place.

Disclaimer:

In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.

This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer