Why did my guest receive an "Invalid Reward" error?

^{When a guest attempts to redeem an expired redeemable or a redeemable that has been removed from the admin panel, they will see this error message(or you may see it within Support > Redemptions Failures.) Here's a sample of a guest timeline with the error:}

^{This situation occurs when a redeemable has been deactivated/expired but remains visible in the Push Notifications the guest can see in their app.}

^{Note: This is why it is important to set the time the redeemable will be removed from a guest's account, as well as a reminder which will bring the guest into the app to use it prior to expiry.}

^{This may also occur if an upper limit on the number of rewards available has been exceeded. For example, if the reward is a free hat limited to the first 10,000 guests and a guest attempts to redeem that reward after that number limit has been reached, they may receive this message.}