Here are a few things to check for this issue:
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Punchh DLL's
If this issue is happening at just one terminal, check to see that the following .dlls are registered on your terminal:
- PunchhPrt.dll
- PunchhInter.dll
If the above .dlls are not registered or present, please run the following commands:
%windir%\Microsoft.NET\framework\v2.0.50727\regasm.exe %localdir%\bin\PunchhPrt.dll
%windir%\Microsoft.NET\framework\v2.0.50727\regasm.exe %localdir%\bin\PunchhInter.dll
NOTE: An Aloha Refresh will be required after these commands are completed
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Are the service running?
If you've verified that the .dlls are registered, confirm the following Punchh services running on the BOH Aloha Computer?
- Aloha Punchh Monitor
- Aloha Punchh Service
- Punchh Proxy Service
If the above services are not running, start them from Windows Services (services.msc).
If they are not present at all, please reach out to support.punchh.com as a reinstall may be needed.
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Are barcodes & redemptions allowed at this location?
Verify whether the location is set to "Allowed" or "Disallowed" for barcodes and redemptions:
- Navigate to Settings>Locations>Search for your location
- To the right, under 'Status' you will see if the location is "Allowed" or "Disallowed"
If your location is "Disallowed"
- Click on the location name
- In the upper-right hand corner, click "Location Operations"
- In the drop-down, make sure that the barcodes say, "Disable Barcode Generation at POS" and that loyalty check-in says "Disable Loyalty Check-ins." (See image below)
- Clicking the box to the left of these options will toggle it on/off.
Barcodes are enabled: Barcodes are disabled:
