Here are a few things to check for this issue:
Is this happening at all terminals?
No: Check to see that the following .dlls are registered on your terminal:
If the above .dlls are not registered or present, please run the following commands:
An Aloha Refresh will be required after these commands are completed.
Are the following Punchh services running on the BOH Aloha Computer?
- Aloha Punchh Monitor
- Aloha Punchh Service
- Punchh Proxy Service
If the above services are not running, you may start them from the Services.msc. If they are not present at all, please reach out to email@example.com as a reinstall may be needed.
In the Punchh Platform, is your location "Allowed" or "Disallowed" for barcodes and redemptions?
In the Platform:
Settings>Locations>Search for your location
All the way to the right, you'll see either "Allowed" or "Disallowed."
If your location is "Disallowed":
Click on the location name. In the upper-right hand corner, find "Location Operations" click this.
In the drop-down, make sure that the Barcodes say, "Disable Barcode Generation at POS" and that loyalty check-in says "Disable Loyalty Check-ins." Simply clicking on the box to the left of each of these options will toggle it on/off.