Here are a few things to check for this issue:
Is this happening at all terminals?
No: Check to see that the following .dlls are registered on your terminal:
If the above .dlls are not registered or present, please run the following commands:
An Aloha Refresh will be required after these commands are completed.
Are the following Punchh services running on the BOH Aloha Computer?
- Aloha Punchh Monitor
- Aloha Punchh Service
- Punchh Proxy Service
If the above services are not running, you may start them from the Services.msc. If they are not present at all, please reach out to email@example.com as a reinstall may be needed.
In the Punchh Platform, is your location "Allowed" or "Disallowed" for barcodes and redemptions?
In the Platform:
Settings>Locations>Search for your location
All the way to the right, you'll see either "Allowed" or "Disallowed."
If your location is "Disallowed":
Click on the location name. In the upper-right hand corner, find "Location Operations" click this.
In the drop-down, make sure that the Barcodes say, "Disable Barcode Generation at POS" and that loyalty check-in says "Disable Loyalty Check-ins." Simply clicking on the box to the left of each of these options will toggle it on/off.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer