Messaging for ongoing campaigns, including Birthday, Anniversary, or Recall campaigns, needs to be updated per campaign, rather than using notification templates.
- Navigate to Campaigns > Ongoing:
- Click Ongoing and choose the type of ongoing campaign(e.g. Anniversary for Birthdays/Anniversaries, Recall for Lapsed Users, etc.).
- Click the name of the desired campaign, you want to update. Then, click Edit at the top right of Punchh.
- Click Next, at the bottom of the campaign editor. The Whom section contains text and HTML fields where you can include your marketing text.
- Press Next, again and Finish to save the changes to the ongoing campaign.