Occasionally, the Punchh application has been seen to freeze the Posi POS. Here are a few resolutions/things to look out for:
Ensure that the Punchh Services are running on the Posi Back of house computer. This can be seen quickest by:
Windows Key + R > services.msc>Search for Punchh Service. If this is not running, you can simply right-click this service and click "start."
Make sure that in Posi when going to redeem loyalty, use the "Loyalty redeem" button and not the "Loyalty" button. The actual flow would be:
a. Ring in an order
b. Go to take payment and touch CC AUTH
c. Enter the card number and touch ENTER
d. Choose LOYALTY REDEEM on the left
Alternative Troubleshooting:
There is a known issue with the Punchhconfigurator.exe that can cause POS' to freeze. If the above does not resolve, one other thing to check is:
Run the Punchhxonfigurator.exe from C:\Program Files (x86)\Punchh
Within the configurator, on the first tab, punchh.cfg (this should be the first tab you see) look for the setting "Keep Socket Open." If set to "True" change this to False.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer